Please note that the information outlined below pertains to “Returns and Exchanges” only and is a summary from our Returns Policy. For more information on refunds and processing of credits/refunds click here.
As specified in our Terms and Conditions (T&Cs), BOLTON FOOTWEAR ONLINE will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times, are accurately reflected on the site.
However, should BOLTON FOOTWEAR ONLINE deliver the incorrect product(s) to you by mistake, please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please contact the BOLTON FOOTWEAR ONLINE at +27 (0)21 590 7000 or email firstname.lastname@example.org – (Subject line: your order number – Incorrect Item), as soon as possible.
BOLTON FOOTWEAR ONLINE will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible.
Please do not try and resolve the problem by placing another order for the exact same product, as you were trying to purchase.
If, within 6 months of delivery of a product, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended for, (or otherwise expressly indicated by BOLTON FOOTWEAR ONLINE at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) (‘defective’):
|(a)||be fully refunded, or|
|(b)||have the product replaced at BOLTON FOOTWEAR ONLINE’s expense – the decision between repairing or replacing being that of BOLTON FOOTWEAR ONLINE’s, depending on availability and other relevant circumstances. In this regard you acknowledge that Sale/On Special products will usually only qualify for repair.|
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund, but will instead be liable for the costs incurred in having had such product returned to BOLTON FOOTWEAR ONLINE, and then redelivered to you.
|(a)||the faults/damages are a result of normal wear and tear;|
|(b)||damage arises from incorrect usage of the product;|
|(c)||the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.|
Unless defective, the following product types may not under any circumstances be returned to BOLTON FOOTWEAR ONLINE: Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition, has not been authorised by BOLTON FOOTWEAR ONLINE.